Q&A
Online purchase (tickets to be printed at home or presented on a smartphone) :
- Rock en Seine website – www.rockenseine.com
- Shotgun.live / Fnacspectacle.com
Other selling point :
Stores such as Fnac, Leclerc, Geant, Magasins U, Intermarche…
Rock en Seine fights against the black market and offers an official and secure solution to resell your ticket.
You bought your ticket on rockenseine.com or shotgun.live and want to resell it?
Rock en Seine and Shotgun offer you an official and 100% secure solution.
Please access the Shotgun application and create your account.
You want to resell your ticket to a friend or family member? Enter your Shotgun application and click on “Private Resale”!
You’d like to transfer your ticket free of charge to a friend? It’s perfectly possible, thanks to the “Transfer” feature. Simply visit your Shotgun application and enter your friend’s contact details, and your ticket will be sent directly to him or her!
If the tickets you’re looking for are sold out, you can join the waiting list directly from the Shotgun app!
You bought your ticket on Fnacspectacle.com or in Magasins Fnac, Leclerc, Géant, Magasins U, Intermarché :
Rock en Seine has teamed up with Reelax to offer you an official platform for reselling and purchasing tickets. Go to reelax-tickets.com, and you’ll be able to buy or resell your ticket in complete security on the ticket exchange.
If the tickets you’re looking for are sold out, join the waiting list!
You bought a Regular ticket for Friday 08/25, Saturday 08/26 or Sunday 08/27 on Shotgun or Rock en Seine website and you want to upgrade it to a Primary Entry or a Garden ticket ? Thank’s to our ticket upgrade, you can ! Here is the process :
WHAT ARE MY OPTIONS?
#1 UPGRADE 2-DAY PASS
Convert my Regular Ticket into a Friday/Saturday or Friday/Sunday PASS
#2 UPGRADE PRIMARY ENTRY OR GARDEN
Convert my Regular Ticket into a Primary Entry* or Garden** Ticket for Friday, Saturday or Sunday
HOW DOES IT WORK?
- In your Shotgun customer account, the upgrade options displayed are those available for eligible tickets.
- You can choose a type of upgrade, and simply pay the difference to upgrade your ticket.
- You’ll receive your new ticket by email, which you’ll need to present at the festival entrance.
Upgrade your ticket by clicking here!
* access to the festival 30 minutes before the doors officially open
** comfort area with a private area near the main stage, a private bar, a selection of food and drink, live concert broadcasts, wifi access, separated toilets facilities…
(Primary Entry tickets for Wednesday 08/23 and Garden tickets for Wednesday 08/23 and Sunday 08/27 are sold-out, therefore it is not possible to upgrade your Regular ticket for those dates.)
Reduced price tickets are available to people who meet one of the following categories :
- Minors under 18 years old: ID (a parental authorization could be required, download here)
- Students: valid student ID card 2022/2023 or 2023/2024 from a french academic establishment.
Without the presentation of this (these) document(s) at the entrance of the festival, access will not be granted.
This ticket does not include Primary entry or Garden access.
This ticket is only available for children under 11 yo (born after August 23th 2012) accompanied by an adult in possession of a ticket for the festival. A parental authorization could be required : download here.
Within the limits of availabilty. This ticket does not include Garden access.
Access to the festival is forbidden to children under 3yo and strongly discouraged to children under 6yo.
Registration form for Mini Rock (kids’ area inside the festival) is available here !
More information here.
Do not buy your tickets from any point of sale other than the official selling points listed above. Law n° 2012-348 of 12 March 2012 protects the audience against the resale of tickets by any company or individual unapproved by the producer of the show. In application of this law (article 313-6-2 of the penal code), it is forbidden to resell tickets for shows outside of approved reselling points and without the express authorisation of the show’s producer. Prefer official networks in order to pay a fair price and to be sure to enjoy the festival.
Do not post photos of your tickets!
Beware of social networks (Facebook, Twitter, Instagram…). Please do not post pictures of your ticket. People could copy it and then you would no longer be able to use your ticket.
An official and secured resale platform will be set up soon.
The commercialisation of tickets for shows can only be done by operators authorised by the organiser.
We will not guarantee access to concerts produced by GARACA (organiser of Rock en Seine) on presentation of tickets that have not been purchased from an authorised distributor.
If you have any questions, please contact conciergerie@rockenseine.com
Please note that GARACA has not authorised Viagogo and Stubhub to market tickets for its shows.
Article 313-6-2 of the penal code punishes the sale and provision of means for the sale of tickets for shows, on a regular basis, without the authorisation of the show’s producer.
ONLY FOR FRIDAY 25th TICKETS
NAVIGO CULTURE ADVANTAGES TICKET UPON PRESENTATION OF THE FOLLOWING DOCUMENTS AT THE FESTIVAL ENTRANCE:
– Navigo Pass with a valid Monthly, Annual, Imagine R, Senior or Liberté subscription
– ID
Access to the festival will be denied without presentation of these documents at the entrance.
This ticket does not give access to the Primary Entry or the Garden.
Tickets for young people aged 15 to 18 benefiting from the Pass Culture are now sold out.
By purchasing the Refundable Ticket Option on Rock en Seine website, you will have the possibility to request a refund of your ticket for the Billie Eilish show on Wednesday 23rd of August up until the 16th of July 23 via your customer area. Your request will be validated under 7 days and the refund will be credited to your bank account within 15 days.
When purchasing a ticket you have the opportunity to make a donation to support one of our partner associations:
DOMAINE NATIONAL DE SAINT-CLOUD
All purchasers of tickets for the RATM show were contacted last autumn with details regarding the refund procedure to follow. If this is not the case for you, please send an email to conciergerie@rockenseine.com